Privacy Policy

1. Introduction

While providing our service on this website, we collect visitors’ data to ensure that service is of the highest quality. Your privacy is important to us, and we want to protect it. We also want to be transparent about our data collection. This policy describes how we not only collect visitors’ data, but also use, store and disclose it.

2. Who we are

We are Easy Train Now, an eLearning business (ABN 81 813 901 662).

Our website address is easytrainnow.com.

We can be contacted via phone on +61 423 857 000 or email at info@easytrainnow.com.

Our office is located at 7/110 Hay Street, Subiaco WA 6008.

3. Data we collect

We use GoDaddy as the web host for this site. GoDaddy has set cookies on the site to monitor its usage performance. Cookie _tccl_visit stays on your web browser for 30 minutes, while _tccl_visitor stays for 1 year.

We use YouTube to host the video on our About Us page for page speed. YouTube has set cookies on the site. The descriptions of these cookies and their associated Google cookies, as well as the periods for which they remain on your browser, can be seen in the table below.

We also use Google Analytics and Ads. Analytics tracks website traffic, while Ads advertises our products. These services set cookies on the site. The descriptions of these cookies and the periods for which they remain on your browser, can be seen in the table below too.

CookieDescriptionPeriod
YSCTracks the views of embedded videos on YouTube pages.Web page session
VISITOR_INFO1_LIVEMeasures the bandwidth that determines whether the user gets the new or old YouTube player interface.5 months and 27 days
yt-remote-device-idStores the video preferences of the user using the embedded YouTube video.None
yt-remote-connected-devicesStores the video preferences of the user using the embedded YouTube video.None
_gaInstalled by Google Analytics, calculates visitor, session and campaign data and keeps track of site usage for the site’s analytics report. Stores information anonymously and assigns a randomly generated number to recognise unique visitors.2 years
_gidInstalled by Google Analytics, stores information on how visitors use the site, while also creating an analytics report of the site’s performance. Some data collected includes the number of visitors, their source and the pages they visit anonymously.1 day
CONSENTRegisters anonymous statistical data via embedded YouTube videos.16 years 2 months
CONSENTSame as above.16 years 2 months

There are also variations of cookies beginning with ‘_ga_’ and ‘_gat_gtag_UA_’ on each webpage. The former is installed by Google Analytics for a period of 2 years. The latter is set by Google to distinguish users for a period of 1 minute.

If you submit a contact form on our site, we collect the name, email and message you provide in the form. The contact form exists so you can easily contact us. It is not used for marketing purposes.

4. Data collected by third parties

We use Hummingbird to ensure our website loads quickly. Hummingbird uses the Stackpath Content Delivery Network (CDN). Stackpath may store web log information of visitors, including IPs, UA, referrer, Location and ISP info of visitors. Files and images served by the CDN may be stored and served from countries other than the visitors. Stackpath’s privacy policy can be viewed here.

5. How data is stored and secured

Data from contact forms is stored through Google for the purposes of our business. Protections include security measures, encryption, passwords and session expiry. Google’s privacy policy can be viewed here.

Contact form submissions are kept at least until they are no longer needed to uphold outstanding customer service.

Stackpath may hold data for 7 days.

6. How data is disclosed

We may disclose data to professional advisors, regulatory bodies and courts of law for legal or security purposes.

7. Your rights

If you submit a contact form on this site, you can request to receive an exported file of the data we hold about you. You can also request that we erase any of this data. This does not include data we are obliged to keep for administrative, legal or security purposes.

8. Changes to this policy

We reserve the right to make changes to this policy to comply with changes in our business practices or Australian privacy law. It is visitors’ responsibility to regularly check this page for such changes.

9. Contact

Questions or complaints relating to how we deal with visitors’ data should be emailed to info@easytrainnow.com.

We will respond and aim to resolve the matter as soon as possible.

If we are unable to do so, we will attempt to explain why.

If visitors consider a matter remains unresolved, they may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.